Property
Answer every property enquiry, and book the viewing on the call
Enquiries arrive in bursts and viewings are lost to voicemail. It qualifies the caller and books the viewing while they are still interested.
Incoming call
What this is for
Property enquiries do not arrive evenly. A listing goes live, or a portal sends a burst at nine in the evening, and every one of those calls lands while the whole team is out at viewings. The enquiry that reaches your voicemail is competing with four agencies that answered theirs.
What it does with a property enquiry
- 01
Knows which property they mean
Address, listing reference, or the number they dialled. The property is identified at the top of the call, so the rest of it is specific rather than general.
- 02
Separates buyers, renters and vendors
The three have nothing in common except your phone number. It asks early and branches, so a valuation request is not handled like a viewing enquiry.
- 03
Qualifies before it books
Budget, chain position, move date, mortgage in principle. The questions your negotiators ask, asked on every call rather than on the ones somebody reached.
- 04
Books against the real diary
It offers slots that are genuinely open for that property and that negotiator, then writes the viewing in before the caller hangs up.
Related
- AI appointment setterIt reads the free slots during the call, offers only what is actually open, and writes the booking back before the caller hangs up.
- AI lead qualificationIt calls people who have already raised their hand, asks what they are trying to do, and records the answers as fields rather than notes.
- AI receptionistIt answers on the first ring, works out what the caller needs, and either handles it or puts them through to the right person. Every call leaves a transcript.
- After-hours answeringThe agent takes the calls that arrive at nine on a Sunday. It captures the details, decides what is urgent against rules you set, and wakes someone only when they should be woken.
Real estate: common questions
Can it handle enquiries for a specific listing?
Yes. The property can be identified from a reference the caller gives, or from a dedicated number on a single listing. The agent works from the details you supplied for it.
Does it work for lettings as well as sales?
Both, as separate branches. Availability dates, tenancy length and referencing belong to lettings. Chain position and mortgages belong to sales.
Can it take valuation requests?
It can qualify them. Address, property type, whether they are buying as well, timescale. Then either book the valuation into the diary or pass the lead to a valuer.
What about calls that arrive out of hours?
Portal enquiries peak in the evening, which is exactly when the office is empty. The agent answers on whatever schedule you set, including all of it.
Does it integrate with our CRM?
The fields it collects are written to the systems connected on your account, so a qualified enquiry arrives as a record rather than as a note somebody types up on Monday.
Still stuck? Talk to our team.