Telephony
A voice agent needs a number before it needs anything else. Connect one in the dashboard and choose which agent answers it.
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Before an agent can answer anything it needs a number to answer on. Callers should reach it the way they reach any business line, with nothing new to learn.
Connect a phone number to your account from the dashboard. What is available depends on the region your account is in.
A number routes to whichever agent you choose, so you can run different agents on different lines, or one agent everywhere.
Move a number to a different agent whenever you like. Callers keep dialling the same number.
Agents also take and place calls in the browser over WebRTC, with no number involved. Useful for testing, and for calls that start on your website.
You connect a phone number to the agent in the dashboard. Which numbers are available depends on the region your account is in.
Yes, and one number can route to different agents depending on the flow. Which number was dialled is available as a branch.
Agents run in the browser over WebRTC, so you can hear a flow end to end before any number is involved.
Availability depends on the region. Woise runs regional cells, and what you can take varies by which one your account sits in.
Still stuck? Talk to our team.