Introduction
Woise lets you build AI agents that answer your phone, make calls for you, and chat with people on your website. Every conversation is saved, so you can read it back later.
You draw the conversation as a set of steps on a canvas, try it out in your browser, and publish it when you're happy. We take care of the rest.
What happens on a call
When someone talks to your agent, four things happen in a blink:
- It listens, and turns what the caller says into text.
- A language model reads that text, along with the instructions you wrote for the current step, and decides what to say or do.
- It speaks the reply in the voice you picked.
- It works out when the caller has finished, so it knows when to jump in.
You choose the language model, the transcriber and the voice for each agent from the top of the builder. Website chat works the same way, just in text.
A few words you'll see a lot
- Agent: the conversation you build. In the app it's called a workflow: steps joined by arrows. What you see on the canvas is what runs.
- Step: one part of the conversation, like the greeting, a question, or the goodbye. A Global step can be reached from any other step.
- Run: one conversation with one person, by phone, in the browser or in chat. Its transcript, recording and outcome live under Agent Runs.
- Credits: what you pay for calls with. More in Usage & payments.
Where to go
Just getting started? Sign up, then follow your first call. You'll go from an empty account to a conversation you can read back.
Building an agent
- Concepts explains the words used in these pages.
- Builder is where you draw the conversation, and Steps helps you pick the right kind of step.
- Prompts is about what your agent says, and Voices and AI models about how it sounds and thinks.
- Chat, Files, Tools and Knowledge cover what else it can do.
- Versions shows how to change a live agent safely.
Putting it to work
- Numbers, then Inbound for calls coming in, or Campaigns for calling a list.
- Website chat puts the agent on your site.
- Do-not-call keeps people who said no from being called again.
- Integrations connects your CRM or calendar.
- Agent Runs and Usage show what happened and what it cost.
Your account
- Usage & payments, Settings and MCP and keys.
- Regions shows what changes depending on your country.
Common questions
Where do I start with Woise?
Sign up, then follow the first call guide. It takes you from an empty account to an agent you have talked to, published, and can read back as a conversation.
What happens on a call?
The agent listens and turns speech into text, a language model decides what to say from the instructions on the current step, a voice speaks the reply, and the agent works out when the contact has finished talking.
What is a run?
A run is one conversation with one person, by phone, in the browser or in chat. Its transcript, recording and outcome are kept under Agent Runs.