Usage
Find any run your organization has made, narrow it down, and export the result.
This is the run-by-run record of consumption — headed Agent Runs in the product — and it is the same consumption Billing is derived from. Check it before an invoice arrives, not only after.
What the page shows
- All runs — every run across every agent in your organization, newest first, fifty to a page.
- Daily usage breakdown — the last seven days, one row per day, with the minutes, the cost, and the number of calls for that day.
Each run in the list carries its agent, call type, phone number, disposition, date, and duration. The final column is the run's cost when your organization has a rate configured, and the tokens it consumed when it does not. The daily breakdown appears only when a rate is configured.
Filtering
Filters compose — apply several and each narrows the result further.
- Date range — a preset (today, yesterday, last 7 days, last 30 days) or your own dates, spanning at most 90 days.
- Agent — one workflow, chosen by ID.
- Campaign — one campaign's runs.
- Disposition — up to five disposition codes at once. See Reports for what a disposition actually records.
- Duration, caller number, called number, run ID — for tracking down one specific call.
Exporting
Apply at least one filter and two things appear: a total for the filtered period, and a download of the filtered rows as CSV. Both are deliberately gated on a filter — the export is the result of a question you asked, not a dump of the whole table.
Duration, minutes, and cost
A run stores its duration in seconds. Minutes are how that duration is displayed, and cost is what the duration comes to at your organization's rate — the same three numbers, not three separate measurements.
This page describes what is tracked, not what it costs. Rates are agreed for your organization rather than published here — see Billing for how consumption becomes an amount.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, while the caller is still on the line. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.