Usage
See what an agent costs before it takes a call, and what your calls and chats have used since.
Everything your agents do is paid for in credits from your account balance. How you buy credits, and what your plan includes, is on Usage & payments.
What an agent costs
The header of the builder shows what the agent costs as you've set it up, in credits per minute. Click it for the breakdown:
- Phone call and Browser call: credits per minute of conversation.
- Plus, each time it runs: extras charged each time they run, such as an Extraction on a step, a Call summary, or Your call analysis.
The price follows the model, voice and steps you choose, so it updates as you change them.
What each conversation uses
- Calls use credits for the time the conversation lasts, at the agent's rate.
- Answered outbound calls are charged for at least 30 seconds, even if they are shorter. A call answered by voicemail counts as answered.
- Outbound dials that never connect (no answer, busy, failed) cost a flat 3 credits each. Every retry and redial is its own dial.
- Inbound calls, browser calls and chats have no minimum.
Where to see it
- Agent Runs shows the credits each run used, in the Credits column. See Agent Runs for filtering and downloading.
- Usage & payments shows Spent this period: the credits spent, what they were spent on, the number of runs and the dates of the period. See every run opens Agent Runs.
Common questions
How do I see what an agent will cost?
The builder header shows the agent's cost in credits per minute. Click it for the breakdown for a phone call and a browser call.
Do unanswered outbound calls use credits?
Yes. An outbound dial that never connects costs a flat 3 credits, and every retry is its own dial.
Is there a minimum charge on calls?
Answered outbound calls are charged for at least 30 seconds. Inbound calls, browser calls and chats have no minimum.
Where can I see what I have spent?
The Credits column in Agent Runs shows each run's use, and Usage & payments shows what you spent this period.