Concepts
Learn the handful of terms every other page uses, defined the way the product actually uses them.
The account
- Organization: your account and billing boundary. Phone numbers, workflows, integrations, tools and teammates all belong to exactly one organization.
- Region: the business country chosen once at signup. It decides the telephony path open to you, the compliance rules you are subject to, and the currency you are billed in.
The agent
- Workflow: a versioned graph of nodes and edges, designed in the builder. It is a definition, not a call — saving one places nothing and answers nothing.
- Node: one step in a conversation. Greeting the caller, running a model exchange, collecting keypad digits, firing an integration. Nodes catalogues every type.
- Edge: the rule that moves the call from one node to the next, resolved from how the previous node ended.
- Draft: an unpublished edit of a workflow. Real callers never reach one.
- Published version: the one version real callers do reach. See Versions.
The call
- Workflow run: one execution of a workflow against one caller or browser peer. The run is what carries a transcript, a recording, a cost and an outcome — the workflow definition carries none of those. Every call, including a browser test call, produces exactly one run.
- Inbound: an external caller reaching a workflow, rather than a workflow placing the call. Both directions are wired the same way, through a telephony configuration.
- Campaign: a batch of outbound runs driven from an uploaded list, all using one workflow and one telephony configuration.
- Telephony configuration: the record tying a workflow to a phone number and a provider. Without one, a workflow can only be reached by an in-browser test call.
What an agent can reach
- Tool: a callable action an agent can invoke mid-call or after a call — an HTTP request, a transfer, an action on a connected app. See Tools.
- Integration: an authorised connection to an external app. A connection is not yet a tool; you build tools on top of one. See Integrations.
- Knowledge base document: a file the agent can retrieve from during a call instead of relying on its prompt. See Knowledge.
- Voice profile: a saved text-to-speech configuration a workflow points at. See Voices.
Next steps
| Goal | Guide |
|---|---|
| Put the vocabulary to use | First call |
| See where nodes and edges live | Builder |
| Read what each node type holds | Nodes |
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, while the caller is still on the line. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.