Reports

See how your agents performed across a day's calls without opening runs one at a time.

Reports covers one day at a time. Pick a date, optionally narrow to a single workflow, and the page rolls that day's runs into two figures and two charts. It is headed Daily Reports in the product. For a range of dates rather than a single one, use the run history on Usage.

Two terms carry this page:

Run — one execution of a workflow against one caller. Every call produces exactly one.
Disposition — the reason a run ended, recorded once as the call terminates.

What the page shows

Total workflow runs — every run processed on the selected day.
Transfer dispositions — runs carrying the XFER disposition code.
Disposition distribution — the five most common dispositions of the day, plus an Other bucket for the rest.
Call duration distribution — runs bucketed by length, from under ten seconds to over three minutes.

Those four are the whole page. If a figure you need is not on that list, it is not on Reports.

What a disposition records

A disposition records how a call ended, not what it achieved. It separates a caller hanging up from a duration limit, a voicemail, a pipeline error, a transfer, and the workflow reaching an end node.

It does not separate one end node from another. Every end node records the same disposition when it fires, so a run that finished at a "Booked" node and a run that finished at a "Not interested" node carry the same value here. Read the distribution as a breakdown of how calls terminated, not of what they achieved.

The Transfer dispositions figure counts the XFER code specifically. A completed transfer records transfer_call unless your organization maps it to XFER, so this figure tracks mapped codes rather than raw transfers, and the transfer bar in the distribution chart is the more reliable of the two.

Choosing a day

Move between days with the arrows either side of the date, or open the calendar and pick one. Future dates are unavailable. Day boundaries follow the timezone set on your account, which the page names above the charts — so a late-evening call lands on the day you would expect it to.

Narrowing to one workflow

The workflow selector scopes every figure on the page to a single workflow, or leaves them across all of them. It is the only filter Reports has.

Exporting a day

Once the selected day has at least one run, a CSV of that day is available to download. Each row carries the phone number, the disposition, the duration in seconds, and a link back to the run itself, so a figure on the page can always be traced to the calls behind it.

Quality analysis

A qa node's results are not aggregated here. They are written to the run that produced them and read on that run's own page, alongside its transcript and recording.