Recordings
Listen back to a call that has finished, and build a library of audio your agent plays instead of speaking.
Two different things share the word recording, and they are stored separately:
- A run's recording — the audio and transcript captured from one call, attached to the run that produced it.
- A recording asset — audio you supply yourself, listed on the Recordings page, that an agent can play back mid-call.
The rest of this page treats them in that order.
A run's recording
A completed run carries its own audio and its own transcript. Both belong to the run, so the fastest way to reach them is from the run itself rather than by browsing audio:
- From Reports — the day's CSV links each row back to its run.
- From Usage — filter the run list down to the call you want and open it.
- From a campaign's own page, for an outbound run.
Recording assets
The Recordings page is an organization-wide library of audio you upload, or record in the browser. Each asset carries an ID, the audio itself, and a transcript of what it says. Assets are created by upload only — a live call never adds one.
An agent can play an asset in three places:
- As a greeting, or as the message on an edge.
- As a tool's transition message, while a tool call is in flight.
- Anywhere in a prompt, by typing
@and picking the asset.
Reach for one where a line has to sound the same on every call — a legal sentence, a brand greeting, a hold message — rather than being synthesized afresh each time.
Disclosure
On a managed number, a recording or AI disclosure is prepended to the agent's first turn and cannot be switched off from your organization's settings. The text is editable. See Regions & compliance.
The two disclosures behave differently:
- Recording disclosure speaks only when the callee's location requires two-party consent to record. It is skipped where the location cannot be determined.
- AI disclosure has no geographic condition.
Both are prepended ahead of the workflow's own greeting rather than replacing it.
On a number you brought yourself, neither disclosure is injected. Disclosure on those calls is yours to configure — put it in the workflow, in the node the call opens on.
What is retained
Nothing here is deleted on a schedule. A run's recording and transcript persist for as long as the run record does, and a recording asset stays in the library until you delete it.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, while the caller is still on the line. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.