Inbound
Let a workflow answer calls to your numbers. You choose which numbers it answers, when it answers, and what callers get when you're closed or every line is busy.
Inbound campaigns live under Inbound in the menu, on the Inbound calls page. Each one ties a workflow to one or more of your numbers. For calls you place, see Campaigns.
Create an inbound campaign
On Inbound calls, choose New campaign. Review shows anything still missing before you can create it.
Basics
Give it a Campaign name and pick the Workflow that answers every call.
Numbers
Tick the numbers this campaign answers. A number belongs to one inbound campaign at a time, so numbers already on another inbound campaign are left out of the list.
Business hours
Turn on Set business hours and paint the hours the agent answers. Add Closed dates and special hours for holidays. With hours off, the agent answers 24/7.
Limits
Calls at the same time caps how many calls this campaign answers at once. Leave it empty to use all your incoming lines.
When you are closed
Outside business hours sets what callers get outside your hours:
- Play a closed message: callers hear that you are closed, then the call ends.
- The agent takes a message: the agent says you are closed and notes their name and reason. It books nothing.
- The agent offers a callback: if the caller says yes, Woise calls them back when you open.
- Forward to a person: rings a phone number of yours. It does not work on every number; where it does not, callers hear the closed message instead.
Calling back missed contacts
Turn on Call back missed contacts and Woise calls people back when every line was busy, as soon as a line is free and you are open. It tries at most twice, at most once an hour per contact, and never calls a number on your do-not-call list. If the person calls again first, the callback is skipped.
Also call back after-hours contacts extends this to people who heard the closed message. Call back from picks the number the callback comes from: The number they called, A specific number, or Any of your numbers.
Missed calls, on the Inbound calls page, lists missed calls and what happened to each callback.
What happens on a call
The workflow answers at its start step, and the call runs like any other: the steps drive the conversation, and the call appears in Agent Runs with its recording and transcript.
If the agent should say that the call is recorded or that the caller is talking to an AI, turn that on per agent. See Recordings.
When a call doesn't reach the agent
A campaign with no number attached can't receive calls. The Inbound calls page says so at the top and lists those campaigns first; open one to attach a number.
If a number is attached and calls still go nowhere, contact us with the number and the time of the call.
Testing without a number
You don't need a number to try a workflow. A test call in the browser runs the same workflow with your microphone, which is the quickest way to check the conversation before you attach a number.
Common questions
How do I make an agent answer a phone number?
On Inbound calls, choose New campaign, pick the workflow, and tick the numbers it should answer.
What happens when I am closed?
You choose: play a closed message, have the agent take a message, have it offer a callback, or forward to a person.
Can Woise call back people it missed?
Yes. Turn on Call back missed contacts and Woise calls them back when a line is free and you are open. It tries at most twice and never calls a number on your do-not-call list.
Can one number belong to two inbound campaigns?
No. A number belongs to one inbound campaign at a time.