Inbound
Make a number answer. Attach a workflow to it, and every call arriving on that number reaches your agent.
Inbound is the answering counterpart to Campaigns: a workflow either answers calls or a campaign places them. Two records decide whether an incoming call connects:
- The number's inbound workflow — which workflow answers. A number with none cannot answer at all.
- The carrier wiring — whether the number routes to Woise in the first place. Woise sets this for you.
Both have to agree. A number can be correctly attached inside Woise and still not ring.
Attaching a workflow to a number
Three screens set a number's inbound workflow, and all three write the same binding:
- Inbound Calls — create an inbound campaign against a workflow, and the numbers it covers answer with that workflow. This is the route to use when you want the answering side grouped and reportable like an outbound batch.
- The number's own page — an inbound workflow dropdown, for a single number.
- The Numbers page — the same choice, made from the list of your connected numbers.
Call routing is automatic
Attaching or detaching a workflow also updates where the number's calls are routed. You do not configure a webhook by hand.
That routing update can fail while the attachment itself succeeds. The binding is saved either way, so the number looks correctly configured in Woise while nothing routes to it — which is the usual explanation for a number that is attached and still silent.
What happens on an inbound call
Woise answers the call and starts a run at the workflow's Start Call node, the single entry point every workflow has. From there the call proceeds exactly as an outbound or test call does: the nodes drive the conversation, and the run lands in Reports and Usage once it completes, with its audio and transcript attached.
On a managed number, the agent's first turn may be preceded by a recording or AI disclosure — see Recordings for when that applies. On a number you brought yourself, nothing is prepended.
When a call does not reach the agent
Check these in order:
- Is a workflow attached to the number? Without one, the number cannot answer.
- Does the carrier still route the number to Woise? Detaching and re-attaching the workflow re-runs the carrier wiring, which is the quickest way to repair a binding that failed silently.
- Still silent? Contact us with the number and the time of the call, and we will check how it is routed.
Testing without a number
A workflow does not need a number to be exercised. An in-browser test call runs the same graph against your microphone, which is the fastest way to confirm the conversation works before you attach anything to it.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, while the caller is still on the line. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.