Settings

See how many calls your account can take at once, choose how uploaded recordings are transcribed, and manage your email and privacy choices.

Open Settings in the sidebar, under Account. Settings for one agent, such as its voice, chat behaviour and disclosures, are on that agent instead.

Call capacity

Call capacity shows your lines, read-only:

• Incoming calls: calls to your numbers and your website widget.
• Outgoing calls: campaigns, API calls and test calls.

The two are separate, so a busy campaign never takes a line from an incoming call. Your plan sets how many lines you have. To ask for more, select Request more lines on the Usage & payments page. See Usage & payments.

Recording transcription

Choose which transcriber and Language are picked by default when you upload a recording to transcribe. You can still pick a different transcriber for a single upload. See Recordings.

Email

Turn Product updates and tips on or off. It covers new features and tips, a couple of times a month at most. You still get service email, such as sign-in notices, password resets and receipts.

Privacy

• Download your data: a JSON file with your account details and consent record. It does not include call transcripts or recordings, because those belong to your account and contain other people's personal details.
• Cookie settings: change whether analytics cookies are on for this browser.

Elsewhere in the sidebar

• Compliance, under Telephony: your do-not-call list and the audit log of compliance changes. See Do-not-call.
• Privacy requests, under Account: requests from people who spoke to one of your agents and want a copy of their data, a correction, deletion, or to stop being contacted. For those calls you decide how to respond, and under the GDPR you have one month.
• Usage & payments: your plan, credits and top-ups. See Usage & payments.
• MCP: your MCP server address and keys. See MCP and keys.