Settings
Check your organization's compliance posture, and know which controls live here rather than on an individual workflow.
Settings is a compliance surface. It holds the rules that apply to your organization's outbound calling as a whole — not a workflow's prompt, voice, or number, which are configured on the workflow itself.
What compliance governs
Three checks run before every outbound call your organization places, whether the call comes from a campaign, the API, or a test:
- Emergency numbers — never dialable, on any path and in any region.
- Do-not-call — your organization's own never-call list.
- Outbound suspension — an account-level stop that halts outbound calling entirely.
They apply whether or not you have ever opened this page. A contact caught by one of them is failed rather than retried — see Campaigns for what that looks like on a running batch.
Two further records sit alongside them:
- Disclosure — whether a recording or AI disclosure is spoken, and what it says.
- Audit — a log of compliance changes, so a decision can be traced after the fact.
What the compliance page shows
The compliance page is a posture summary rather than a control panel. It renders two cards:
- Do-not-call list — the current list, and a link to edit it.
- Recent activity — the most recent audit entries, and a link to the full log.
What else applies to you depends on your region, and in some cases what is even configurable does too. India adds identity verification and per-account calling caps; the United States is bring-your-own-number only. See Regions & compliance rather than treating one region's requirements as universal.
Disclosure is per workflow
Recording and AI disclosure text is set on the workflow, under its own Compliance section, not on this page. That is deliberate: two workflows in one organization can need different disclosure wording, and the text is spoken by the agent rather than applied to the account.
Whether a disclosure fires at all is not a per-workflow choice — see Recordings for when it applies.
What lives outside settings
A workflow's prompt, nodes, voice, and attached number are all set on the workflow. Settings is only for what spans every workflow at once.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, while the caller is still on the line. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.