Usage & payments
Pick a plan, add credits when you need more, and see how calls use them.
You pay for Woise in credits. Calls spend credits, and a paid plan adds credits each month. Plan prices and what a credit costs are on your region's page: United States or India.
Plans
Every new account starts on Free with 750 credits. You choose a plan during sign-up, and you can change it whenever you like with Change plan on the Usage & payments page.
| Plan | Credits | Incoming lines | Outgoing lines | Chats at once |
|---|---|---|---|---|
| Free | 750 to start | 1 | 1 | 1 |
| Starter | 19,000 a month | 2 | 2 | 2 |
| Growth | 49,000 a month | 5 | 5 | 4 |
| Pro | 179,000 a month | 12 | 12 | 16 |
| Enterprise | Sized to you | Sized to you | Sized to you | - |
A line is one call at a time. Incoming lines take calls to your numbers and your website widget. Outgoing lines place campaign calls, test calls and API calls. The plan cards also list what else each plan includes. For Enterprise, select Contact us on its card.
Paying yearly: switch the plans page to yearly to pay for 11 months and get 12 months of credits, which is one month free. All 12 months of credits are added when you pay.
How calls use credits
Each agent has its own rate in credits a minute, which depends on the model, voice and steps you chose. The builder header shows it: open What this agent costs to see the rate for a phone call and a browser call.
- Calls are charged by the second at that rate.
- An answered outgoing phone call is charged for at least 30 seconds.
- An outgoing call that never connects (no answer, busy or failed) costs a flat 3 credits.
- Incoming calls and browser calls have no minimum.
See each run's cost under Agent Runs, and your totals on Usage.
Your balance
The Usage & payments page shows:
- Balance: your Plan credits left, which reset to the plan amount each period, and your carry-over credits from top-ups and promo codes. Calls spend plan credits first, then carry-over credits.
- Plan: your plan, its price, credits, lines and chats at once, with Change plan, See call capacity and Request more lines.
- Spent this period: the credits used, the number of runs and the period.
- Promo code: enter a code and select Redeem code. Its credits go to your carry-over balance, and each code works once per account.
- Top-ups: every credit purchase, its status and a Receipt.
If you run out of credits, calls pause until you add credits or your plan credits reset. The Usage & payments page tells you when this happens.
Add credits
Select Add credits in the top bar on any page. Pick an amount, pay, and the credits appear in about a minute.
Payment and currency
Prices are listed in US dollars.
You are charged in US dollars.
You are charged in rupees at the day's rate, plus GST. The plans page and the Add credits dialog show this before you pay.
Your balance is always shown in credits, whatever currency you pay in.
Common questions
How does billing work?
You pay for calls in credits. A paid plan adds credits each month, and you can add more credits at any time from the top bar.
What happens if I run out of credits?
Calls pause until you add credits or your plan credits reset. The Usage & payments page tells you when this happens.
Can I change plan?
Yes, any time with Change plan on the Usage & payments page. Paying yearly gives you a month free.
How do promo codes work?
Enter the code on the Usage & payments page and select Redeem code. Its credits go to your carry-over balance, and each code works once per account.
What does a line mean?
A line is one call at a time. Your plan sets how many incoming and outgoing lines you have.