Billing
Billing is based on the usage your organization records — see Usage for the consumption view it's calculated from. This page describes the model: what is metered, and how that consumption becomes a bill. It does not state a price, a rate, or a plan name — see the callout at the end for where to find those.
What is metered
Every workflow run records its own consumption — call time and the other metered surfaces that run touches — against your organization. The Usage page is the aggregate, organization-level view of the same per-run consumption; nothing on the billing side is computed from a different source than what you can already see there.
Stripe is the system of record
Your organization's billing state is tracked through Stripe, not recomputed independently inside Woise. When a charge, invoice, or payment-method question comes up, the answer is what Stripe says about your organization's account — Woise does not maintain a parallel ledger that could disagree with it.
Payment failure
If a payment fails, your organization's billing state reflects that until it's resolved. Resolve a failed payment the same way you'd update any payment method on file, and billing state updates once Stripe confirms the retry succeeded.
Where to find the rest
Current rates are shown in your account. This page describes how billing works, not what it costs.
For the specific consumption a bill is based on, start at Usage — it is the same number billing reconciles against, not a separate estimate.
Common questions
What is Woise?
Woise is a managed platform for voice AI agents. You design an agent in a drag-and-drop workflow editor, connect a phone number, and it handles real inbound and outbound calls over the phone network or in the browser. The infrastructure, carrier setup and scaling are run for you.
Do I need a phone number to start?
You bring a number you already own and import it — that is the primary path today, and it means you keep your carrier relationship and your existing number. Agents can also take and place calls in the browser over WebRTC with no number at all.
How does billing work?
You are billed for the call minutes your agents actually use, metered as credits against your account. There is no seat licence and no per-agent fee, so an agent that takes no calls costs nothing to keep.
Can an agent connect to my CRM or calendar?
Yes. Agents can read from and write to your CRM, calendar and support tools through the integrations marketplace — you authorise each connection once with OAuth, and no credentials are stored in your workflow.
Do I need engineers to build an agent?
The workflow editor is visual, so building and changing an agent needs no code. There is also a REST API, a Python SDK and a TypeScript SDK if you would rather drive the platform programmatically, and an MCP server so coding agents can build workflows for you.
What happens to call recordings and transcripts?
Recordings and transcripts belong to your workspace and are available through the dashboard and the API. Raw transcripts, recordings and phone numbers are never handed to third-party analytics or error tracking without redaction.
What infrastructure do I have to run?
None. Woise runs the speech models, the language model turn, the call recording pipeline and the telephony legs for you, and scales them with your call volume. There is nothing to provision, patch or keep running.
Still stuck? Talk to our team.