Numbers
Connect a phone number to your agent in the dashboard and choose which workflow answers it. From then on, your agent picks up real calls on that number.
Until a number is connected, a workflow can only be reached through an in-browser test call. Numbers live on the Numbers page, and two terms carry the rest of this page:
- Connecting is how a number gets into your account. What is available depends on your region.
- Attaching is what the number points at once it is in.
Connecting a number
A number's obligations follow the country that issued it, so what you see on the Numbers page depends on your region:
Regions & compliance sets out what each region requires before a number can carry a call.
Attaching a number
Adding a number records it in your account and routes its inbound calls to Woise. If that routing cannot be set up, the add fails rather than leaving you a number that looks connected and rings nowhere.
What differs between numbers is where the call goes next:
| Direction | What the number points at | Where you set it |
|---|---|---|
| Inbound to a workflow | One workflow, which answers every call to this number | The number's inbound workflow |
| Inbound to a campaign | One inbound campaign, and only one. A number cannot be claimed by two | Campaigns |
| Outbound | Nothing. Outbound picks a caller ID from your numbers, or from a pool | The default caller ID, or the campaign's pool |
The asymmetry is worth holding on to: inbound is an attachment, outbound is a choice made per call. See Inbound calls and Campaigns.
Number pools
A pool is a set of numbers an outbound campaign draws its caller ID from, so volume is not concentrated on one number. Pools live under Telephony → Pools, and a pool is attached to a campaign rather than to a workflow. A pool and its campaign must use numbers from the same connection.
Three rotation policies decide which member a given call uses:
- Round-robin cycles through members in position order.
- Least flagged picks the member with the cleanest reputation first.
- Local presence matches the recipient's area code where it can, and falls back to round-robin.
Removing a number
Removing a number stops it routing calls to Woise. A managed number is released on a schedule: it keeps working to the end of the current billing period, then goes back to the carrier.
Either way, detach the number from its workflow or campaign first if you want that destination to keep running on a different number.
Common questions
What is Woise?
Woise lets you build AI agents that answer and make phone calls and chat on your website. You lay out the conversation on a visual canvas, try it in your browser, then connect it to a phone number.
Do I need a phone number to start?
No. You can build and test an agent in the browser without one. When you are ready, connect a phone number and choose which agent answers it.
How does billing work?
You pay for the minutes your agents use, from your credit balance. There are no seat fees and no per-agent fees, so an agent that is not taking calls costs nothing.
Which languages can an agent speak?
Agents can listen and speak in more than 40 languages, including English, Spanish, Hindi, Tamil and Arabic. You pick the language and the voice for each agent.
Can an agent connect to my CRM or calendar?
Yes. An agent can look things up and make changes in 26 apps, such as Salesforce, HubSpot, Google Calendar, Slack and WhatsApp, while the caller is still on the line. You connect each app once.
Do I need engineers to build an agent?
No. Everything is built in a visual editor, so you can create and change an agent without writing code. If your team prefers code, there is also a REST API and an MCP server.
What happens to call recordings and transcripts?
Every call keeps a transcript and its outcome, and audio is only recorded if you turn it on. Only people in your account can see your calls, and your account lives in the region you chose when you signed up.
What do I have to set up or run?
None. We run the speech, the language models, the recordings and the phone connections, and scale them with your call volume. There is nothing for you to set up or keep running.
How do I reach the team?
Email contact@woise.ai, call or WhatsApp +91 83412 34080, or use the form on our contact page. A person reads every message.
Still stuck? Talk to our team.