Outbound
Work a list without hiring for it
Point an agent at a list and let it work through it. Every call keeps its recording, its transcript and an outcome you can filter on.
What this is for
The size of an outbound programme is usually set by how many people you can put on phones, not by how many rows are worth calling. So lists get prioritised, the bottom never gets rung, and nobody finds out whether the bottom was any good.
How a campaign runs
- 01
Upload the list
Rows with whatever fields they carry. Those fields are available in the conversation, so the agent opens with the actual renewal date or the actual registration.
- 02
Set the rules
Retries, the gap between attempts, the hours calling is allowed, and how do-not-call requests are handled. Applied identically to every row.
- 03
Let it run
Calls go out concurrently from a pool of numbers. The length of the list drives how long it takes, not the size of the team.
- 04
Read the outcomes
Every row ends in a result you can filter on, with the recording and transcript attached to each one.
Related
Work a list without hiring for it: common questions
How many calls can run at the same time?
Concurrency is a property of the campaign rather than a headcount. The ceiling is the capacity provisioned on your account.
Can it leave voicemails?
If you build that branch, yes. You can also have it hang up and retry later, which usually works better on lists where a voicemail burns the attempt.
How are do-not-call requests handled?
A request on the call is recorded and suppressed from further attempts. You stay responsible for the calling rules in your jurisdiction, and the agent applies the settings you configure.
Can one campaign use different openings?
The row's own fields are available in the conversation, so a service reminder and a renewal can share one flow and still open differently.
What comes out at the end?
A row-level result set: the outcome, the structured fields collected on the call, the recording and the transcript. A list you can filter, not a summary.
Still stuck? Talk to our team.