Inbound
An AI receptionist that never puts anyone on hold
It answers on the first ring, works out what the caller needs, and either handles it or puts them through to the right person. Every call leaves a transcript.
Incoming call
What this is for
Calls are not missed because nobody was willing to answer. They are missed because everybody was already on another call, with a customer, or gone home at five. A receptionist that never queues means the caller states their business once, to something that can act on it, instead of leaving a voicemail nobody returns until Tuesday.
What it does on a call
- 01
Answers and asks
It picks up on the first ring, gives the greeting you wrote, and asks what the caller needs before anything else happens.
- 02
Handles the routine questions
Opening hours, where you are, what you charge, whether you cover a postcode. It answers from what you have given it and does not guess at what you have not.
- 03
Books against your calendar
When the call is a booking, it reads your real diary mid-conversation, offers only slots that are genuinely free, and writes the appointment in before the caller hangs up.
- 04
Hands over what it should not answer
Anything outside its material goes to a person. Transferred live if somebody is free, or captured as a message with the caller's details and the reason they rang.
Related
- AI answering serviceNights, weekends, and the twenty minutes everyone is in a meeting. It takes the message, captures the details, and gets it to whoever needs it.
- Virtual receptionistIt greets callers the way you would, answers the questions you have given it answers to, and hands over the ones you have not. You write the script; it follows it every time.
- AI receptionist for small businessOne number, no phone system to buy, and nothing to install. Connect a number and the agent picks up on it.
- After-hours answeringThe agent takes the calls that arrive at nine on a Sunday. It captures the details, decides what is urgent against rules you set, and wakes someone only when they should be woken.
AI receptionist: common questions
Does it answer on a normal phone number?
Yes. You connect a phone number to the agent, and callers dial it like any other business line.
What happens when the agent cannot help?
You decide, per branch. A call can be handed to a person at any point: on a specific request, on a question the agent has no answer for, or straight away if that is what you want out of hours.
Do I get a record of what was said?
Every call produces a recording, a full transcript and an outcome describing how it ended. A call you were not present for is still reviewable afterwards.
Do I need a developer to set this up?
No. You build it in a drag-and-drop editor and test it in the browser: there is no code to write and no servers to run. You do need a phone number and a telephony account of your own to put the agent behind.
How is it billed?
Per minute of call time. You pay for the minutes your agents actually spend on calls rather than a flat monthly seat fee.
Still stuck? Talk to our team.