Automotive
Service bookings and reminders, while every advisor is at the desk
Service bookings, MOT reminders, part enquiries. The calls that arrive while every advisor is with a customer at the desk.
Incoming call
What this is for
A dealership runs a business development centre because service and sales calls arrive while every advisor is with a customer at the desk. The recurring work is predictable: MOT and service reminders, booking confirmations, parts enquiries. It is also the first thing to slip the moment the showroom gets busy.
What it covers for a dealership
- 01
Books service and MOT work
It reads the workshop diary live, offers slots that match the job length and the ramp available, then writes the booking with the registration on it.
- 02
Runs the reminder calls
Service due, MOT expiring, recall outstanding. Called from your list ahead of the date, with the option to book on the same call.
- 03
Answers parts and stock enquiries
Availability, price and lead time from what you have given it. Anything unusual goes to the parts desk.
- 04
Qualifies sales enquiries
Which vehicle, part exchange, finance or cash, when they are looking to buy. Captured as fields and routed to sales instead of left on a message pad.
Related
- Appointment remindersIt calls ahead of the appointment, confirms or rebooks on the spot, and updates the calendar either way.
- AI appointment setterIt reads the free slots during the call, offers only what is actually open, and writes the booking back before the caller hangs up.
- Outbound campaignsUpload the list, set the cadence, and let it run. Every row ends in an outcome you can filter on, with the recording attached.
- Home servicesYour team is on site with their hands full. It catches the jobs that come in while nobody can answer, and triages the urgent ones.
Automotive: common questions
Can it book into our workshop diary?
Yes, against live availability, with job durations and resource rules applied. A two-hour job does not land in a thirty-minute slot.
Does it handle MOT reminders?
Those run as an outbound campaign from your list. It calls ahead of the expiry date and can book the test on the same call.
Can it deal with both sales and aftersales?
Both. Separate branches from one number, or separate numbers if that is how your departments are already set up.
What about part-exchange valuations?
It captures the details, meaning registration, mileage, condition and outstanding finance, then passes them to a valuer. It does not quote a figure.
Does it work for independent garages too?
The mechanics are the same at either size. What differs is how much of it you choose to hand over.
Still stuck? Talk to our team.