Trades
Catch the jobs that come in while your team is on site
Your team is on site with their hands full. It catches the jobs that come in while nobody can answer, and triages the urgent ones.
Incoming call
What this is for
The people best placed to answer the phone are under a sink with both hands full. Trades lose work to voicemail at a rate that has nothing to do with willingness. Worse, the calls that come in at nine on a Sunday are the ones worth most, because somebody with a leak is not shopping around.
What it does with a job call
- 01
Triages the emergency first
Gas smell, no heat in January, water that will not stop. The questions that separate a call-out tonight from a booking on Tuesday get asked before anything else.
- 02
Checks you cover the postcode
It confirms the address is inside your area before spending the call booking a job you would have had to turn down.
- 03
Books it or pages the on-call engineer
Routine work goes in the diary against the right engineer and the right slot length. Real emergencies transfer or page, with the address and the fault already captured.
- 04
Captures what you would have asked
Make and model, what it is doing, how long it has been doing it, how to get in. Whoever turns up has the same information they would have got on the phone.
Related
- AI receptionist for small businessOne number, no phone system to buy, and nothing to install. Connect a number and the agent picks up on it.
- After-hours answeringThe agent takes the calls that arrive at nine on a Sunday. It captures the details, decides what is urgent against rules you set, and wakes someone only when they should be woken.
- AI answering serviceNights, weekends, and the twenty minutes everyone is in a meeting. It takes the message, captures the details, and gets it to whoever needs it.
- AI appointment setterIt reads the free slots during the call, offers only what is actually open, and writes the booking back before the caller hangs up.
Home services: common questions
Can it tell an emergency from a routine job?
It asks the questions you specify and branches on the answers. You define what an emergency means for your trade, and the agent applies that test the same way on every call.
Will it book jobs outside our area?
Not if you give it the coverage rules. It checks the postcode against your area and says so politely, rather than booking a visit somebody has to cancel.
Does it work for plumbers, electricians and HVAC alike?
The shape is the same across the trades: triage, coverage, booking, access. The specifics are yours to write in.
Can it reach me directly for the urgent ones?
Yes. Those calls transfer to a mobile or page an on-call number, so you only get interrupted for the jobs you said should interrupt you.
What happens to calls while I am on a job?
They get answered rather than queued. Concurrent calls run in parallel, so the second caller is not waiting behind the first.
Still stuck? Talk to our team.