Services
New enquiries reach a person, get qualified, and land in the diary
New enquiries reach a person instead of voicemail, get qualified against what you actually take on, and land in the diary.
Incoming call
What this is for
In a firm that bills by the hour, an unanswered new-enquiry call is a client who instructs somebody else that afternoon. The trouble is that the people qualified to take the call are the people whose time you sell. Which is why the phone so often reaches a voicemail box explaining that the office is busy.
How a new enquiry is handled
- 01
Takes the enquiry properly
Name, contact details, the nature of the matter, how urgent it is. Captured in full on the first call rather than as a request to ring back.
- 02
Checks it is work you take
Practice area, jurisdiction, and the matters you do not act on. Applied before anybody is promised a consultation that would be declined.
- 03
Routes to the right team
Commercial or residential, contentious or not, personal or corporate. Decided by what the caller says, not by who happens to be free.
- 04
Books the consultation
The initial appointment comes from live availability and is written to the diary with the matter details attached, so the fee earner is not starting from nothing.
Related
- AI receptionistIt answers on the first ring, works out what the caller needs, and either handles it or puts them through to the right person. Every call leaves a transcript.
- AI appointment setterIt reads the free slots during the call, offers only what is actually open, and writes the booking back before the caller hangs up.
- AI answering serviceNights, weekends, and the twenty minutes everyone is in a meeting. It takes the message, captures the details, and gets it to whoever needs it.
- Virtual receptionistIt greets callers the way you would, answers the questions you have given it answers to, and hands over the ones you have not. You write the script; it follows it every time.
Professional services: common questions
Is this suitable for legal intake?
It handles first contact: capturing the enquiry, checking practice area and jurisdiction, booking the consultation. It does not give advice, and every judgement call is built as a handover.
Can it be used for a medical or clinical line?
For the administrative part, yes. Booking, rescheduling, practical questions, message capture. Clinical questions and anything urgent route to a person immediately. Where you draw that line is a branch you define, and it should be drawn conservatively.
Will it give advice by mistake?
It answers only from the material you supply, on the branches you allow. Everything else transfers. The transcripts let you verify that, which is worth more than the assurance.
Is client information handled confidentially?
Calls, recordings and transcripts sit under your account's data controls, and Woise runs regional cells, so call handling stays in the region you choose.
Can it screen out enquiries we do not want?
One of its more useful jobs. Matters outside your practice areas or coverage get declined politely on the call, instead of turning into a booked consultation somebody has to unbook.
Still stuck? Talk to our team.